Orders are generally shipped within 1 business days of orders being placed.

UK standard orders are sent by Royal Mail 2nd Class/Tracked 48 (depending on size) and usually arrive in 2-3 business days. UK express orders are sent by Royal Mail 1st Class/Tracked 24 (depending on size) and usually arrive in 1-2 day.

International orders to the US are tracked and take around 1 week. This is due to a number of factors including adverse weather and Customs clearance.

For more details, please see our Delivery and Returns page.

Yes, of course. We operate a 30-day return policy from receipt of the order in accordance with distance selling regulations. All we ask is that the items are returned in an unopened and unused state in their original packaging. Returned items not in their original condition or with parts missing are not eligible for a refund.

For more details, please see our Delivery and Returns page.

We want you to be completely satisfied with your order, so if you have any problems at all with the products you've ordered, please get in touch with us. You can do this via the live chat icon if we're available, by emailing us via hello@joliefete.co.uk or by completing the contact form here.

For 99% of our products, no! We're continuously replenishing stocks of our products and if you'd like to know more specifically when something will be back in, please get in touch with us (see the Contact Us page).

No, this is not something we generally offer. However, in certain circumstances we may be able to arrange for you to collect your order. Please contact us before placing your order if this is something you might need.

Unfortunately, at this time we don't sell helium canisters for inflating balloons. However, these are now widely available elsewhere including major websites and larger supermarkets.